MTA Seeks Graduate Student for Summer 2026 Communications Internship

The Operations Support & Organizational Resiliency team plays a critical role in ensuring smooth, safe and efficient operations across Metro-North Railroad, with a focus on both internal and external communications. We manage strategic projects, events, and customer and employee communications to support the railroad’s mission of providing safe and reliable service.

Responsibilities:

OSOR leads and supports initiatives that showcase Metro-North as a great place to work and enhance accessibility to key communications. Key responsibilities include:

• Overseeing customer-facing touchpoints managed by MTA HQ, including social media content, web pages, PA announcements, and email notifications.
• Producing the weekly employee newsletter.
• Managing digital screen content creation and distribution.
• Producing the quarterly customer-facing newsletter.
• Supporting strategic projects such as fare policy updates, fare evasion initiatives, and agency policies.
• Collaborating with internal stakeholders to highlight departmental accomplishments, milestones, and successes, as well as assisting with communication of challenges, or operational hurdles.
• Assist with general administrative tasks related to the communications team.
• Other duties assigned.

Projects:

• Updating and maintaining the employee intranet.
• Developing content for social media channels.
• Assisting with employee communications.

Required Qualifications:

• Proficiency in Microsoft Office Suite and/or comparable PC applications is a must.
• The candidate should possess organizational, presentation, time-management, problem-solving, and decision-making skills.
• The candidate should be familiar with social media platforms and digital communication tools and have basic graphic design and multimedia skills (Photoshop, Canva, Video Editing)
• The candidate should have a keen eye for detail and be able to work independently while being an active team player.
• The candidate should be able to maintain and protect confidentiality.
• Project Management, Research Skills, and Adherence to deadlines.

Required Education:

• Matriculated in a graduate program in good standing with at least 2.8 GPA
• Major(s) Preferred: Communications, Public Relations, Journalism, Marketing, Media Studies, Graphic Design, Web Design/Development.

All applicants must be authorized to work in the United States at the time of application. Students’ transcript must be submitted.

Apply here.